Product Claim Policy

1. The company processes product claims as a credit note only and does not offer product exchanges or returns.
   • For amounts with decimal values, the company rounds to two decimal places. If the third decimal digit is 1–4, the amount will be rounded down. If the third decimal digit is 5–9, the amount will be rounded up.
     
     
2. Customers requesting a product claim of 1 dozen or more must return the defective items to the company.
   
   
3. Customers are required to submit the necessary evidence to the company before sending the products for claim, as follows:
   • Submit photos of all defective products and send them to the company. (Line: @ttrsocks)
   • Submit photos of the barcodes on all defective product bags and send them to the company.
   • Provide the total quantity of defective items and inform the company.
   • Submit photos of the receipt and/or delivery note related to the defective products and send them to the company.
     
     
4. Products eligible for claims must be items that were damaged due to the company’s manufacturing or packaging process and must meet the following conditions:
   • Product details do not match the label or packaging (e.g., incorrect size, incorrect color, or mismatched product code).
   • Missing silicone grip or silicone peeling off.
   • Torn or hole damage.
   • Stained products.
   • Mold on the product.
   • Loose or protruding threads.
   • Missing one piece of a pair.
   • Uneven pair (sizes do not match).
   • Mismatched colors or patterns within the same pair.
   • An incorrect model or size was delivered by the company.
   • Products submitted for claims must be in their original condition — undamaged, unaltered, and completely unused.
   • The company will review and inspect claimed products within 2–7 business days from the date the returned items are received. If the customer does not return the physical products, the review period will begin from the date the customer submits the claim notification.
   • Customers are required to inspect all products immediately upon receipt. If any issues are found, the customer must notify the company within 30 days of receiving the goods. Failure to contact the company within this period will result in the claim being declined.
   • For approved claims that meet the company’s conditions, the company will reimburse the return shipping cost based on the delivery receipt provided by the customer.
   • Claims for all discounted or clearance products will not be accepted.
   • The company reserves the right to process product claims in accordance with its policies and specified conditions only.
     
     
5. If the customer cannot provide the receipt or delivery note, the sales team will reference the most recent delivery invoice containing the claimed items.